Moms and Grads Sale - 40% off Gemstone Jewelry Click Here

Frequently Asked Questions

  • What is your return policy?
    • Exchanges or store credits are permitted on unworn jewelry within 30 days with the receipt.  No refunds will be given.  All Half Price sales in August are FINAL.
    • During our BOGO $1 Bracelet and Earrings Sale, for all exchanges, you must have both bracelets or both pairs of earrings and a receipt.  Exchanges must be done within 30 days of the purchase date.  Merchandise that has been worn cannot be exchanged.
  • How long does it take to process my order?
    • The time it takes to process your order depends on the products that you purchased.  If we have the item(s) in stock, we can usually ship it the same day the order is received.  However, some items may not be in stock and may take longer to be made.  Please allow additional time for gemstone items to be sent, as these products are more time consuming to make.
  • Why is Baby K never included in sales?
    • We’re glad you asked!  The Baby K bracelets are made to be roughly 5 1/2″.  As the child grows, bring the bracelet back and we will add on until the bracelet reaches the standard adult size of 7″.  Due to the additions made to Baby K at no charge, this line of items is never included in sales or promotions.
  • What if my bracelet is not long enough?
    • Bring the bracelet in and we can add length to it for a charge.  If you are out of the area, ship your bracelet to us with the requested additional length, your name and your phone number.  We will call you to process the charge for the added length and return shipping.
  • Is there a guarantee on the jewelry?
    • All Jenni K. Jewelry comes with a lifetime guarantee against any manufacturing defects (beads, gemstones and lobster clasps are excluded).
  • When can our order be picked up at the store?
    • Orders usually are ready within a week, or even a few days.  We will call you when your order is ready.
  • How much is shipping?
    • Our jewelry is shipped via UPS and all packages are insured, meaning if your jewelry is lost or stolen, it can be replaced at no charge to you. A $10.00 flat rate shipping fee is charged. Please note that UPS will not deliver to P.O. Boxes only physical mailing addresses.