Exchanges or store credits are allowed on unworn jewelry within 30 days of purchase with the receipt. We regret that no refunds will be issued. All Half Price sales in August are final. The return shipping cost is the responsibility of the customer, and we suggest returns via a trackable and insured carrier. Please make sure to send the product back in an appropriate box and/or padded envelope.
Merchandise that has been worn cannot be exchanged.
Custom-made items or designs or alterations to any original design are ineligible for an exchange or store credit.
My jewelry has started looking less shiny and/or tarnished; what can be done?
We dip-clean anything we make for free! We also offer a deeper cleaning: tumbling. It is encouraged for you to bring in all your Jenni K Jewelry at least once a year to let production check, clean, and reshape everything to keep it looking like new.
All our products are made of high-quality materials such as sterling silver, so don’t worry, they can always be cleaned.
How long does it take to process my order?
We usually complete orders within 24-48 hours from when the order is received. Some items are made-to-order to get the correct sizing or metal type. Although we make all items on-site, we are a small team that handcrafts every product, so allow additional time for rings and gemstone items to be completed. You can always email [email protected] to check on the status of your order.
If I place an order online and then head to the store, will it be ready right away?
We thank you for your understanding that, as a small business with just a few of us running the operation, it takes some time to process orders. We promise we will notify you as soon as it is ready for pick-up.
Orders usually are ready within a week, or even a few days. We will call you when your order is ready.
Why is Baby K never included in sales?
We’re glad you asked! The Baby K bracelets are made to be roughly 5 1/2″. As the child grows, bring the bracelet back and we will add on until the bracelet reaches the standard adult size of 7″. Due to the additions made to Baby K at no charge and the skill it takes to make such intricate designs, this line of items is never included in any sales or promotions.
What if my bracelet is not long enough?
That is no problem; we make everything in-store so we can always alter any of our products. Bring the bracelet in, and we can add length to it for a charge. If you are out of the area, ship your bracelet to us with the requested additional length, your name, and your phone number. We will call you to process the charge for the added length and return shipping.
Is there a guarantee on the jewelry?
We stand behind our high-quality product. All Jenni K. Jewelry comes with a lifetime guarantee against any manufacturing defects (beads, gemstones, and lobster clasps are excluded). We will always dip-clean and reshape our products for free.
Do you buy back your jewelry?
We do not. But we want you to have a quality piece you are happy with and while we will not buy back items, we can always refurbish and use parts and pieces from your collection to make new creations.
Higher end pieces we have custom made, such as some diamond wedding rings, may have a stone trade in value. Please contact us to discuss options.
