Hi!  Ava here to tell you about the online ordering process.

You have just ordered a fabulous piece of jewelry online and are now wondering what’s next and when will you receive your order. I’m here to tell you that from the moment you hit “purchase,” your order is being processed. Make sure to provide us an email that you check regularly during checkout because we will send two emails between the time you place the order and the time your package is sent out insured via UPS.*

The first email is to verify that we have received your order and it is being processed. The second email is to let you know that everything has been completed and that your package will be sent out shortly. Once a completion email is sent out, UPS will send you a tracking number for your order. Depending on the items that you have purchased, processing times can vary. If we have all of the items in stock, your jewelry should be out the door within a few days. Occasionally, we have to make some items which can cause a slightly longer processing time. *Please note that Saturday and Sunday are not considered delivery dates.

If you have any questions regarding the status of your order, you can always call the store at 252-355-6714 or send an email to sales@jennikjewelry.com.

*If you have chosen “in-store pick up,” we will still send you both emails, as well as call you when your jewelry is ready to be picked up.